Case Study Details
Improving Patient Flow & Staff Well-Being with ServiceNow
A leading hospital chain operating across Australia delivers healthcare services through 28 facilities nationwide. Serving more than 500,000 patients annually, the organization specializes in elective surgeries, emergency care, and specialized medical treatments.
The Challenge
The client’s hospitals faced mounting pressure from rising patient demand and inefficient workflows, leading to delayed care, staff burnout, and compromised operational performance across their 28 facilities.
- Difficulty balancing elective surgeries with emergency procedures
- Absence of real-time visibility into bed availability & resources
- Manual processes contributing to staff burnout
- Struggled to track medical supplies & pharmaceuticals nationwide
The Solution: ServiceNow CSM & HCLS
Aelum implemented ServiceNow CSM, ITSM, and Healthcare and Lifecycle (HCLS) solutions. This integrated predictive analytics, automated scheduling, and real-time dashboards to streamline workflows and enhance operational efficiency.
The Outcomes
The implementation positioned the hospital chain for sustainable growth and excellence, achieving measurable improvements in patient care and staff well-being.
- 35% Reduction in Patient Wait Times
- 27% Improvement in Resource Allocation
- 46% Decrease in Staff Burnout Incidents
- Enhanced Patient Satisfaction (Reduced Cancellations)
- Optimized inventory management across 28 facilities
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